Terms and Conditions

<All vehicles are arranged on a reservation basis>

Online reservations can be made up to three business days before the day of travel. Please contact us for reservations for travel within three business days.

Payments are to be completed through the online payment system and paid by invoice due date indicated.

In the case of transfers to and from the airport, please allow sufficient time to make the connection when making a reservation.

Please note that short notice cancellations will be subject to a cancellation charge according to the cancellation policy as indicated below

In the case of refunds when changing or cancelling the reservation due to customer's circumstances, please note that any transaction fees will be borne by the customer.

If arrival to the airport is delayed due to flight delays due to weather or other factors, the vehicle arranged will wait until the customer arrives without any additional fees charged. Also, if you can not reach the airport and change the reservation to the following day, the vehicle will be arranged without additional costs. In the case that the reservation is cancelled, a cancellation fee will be charged according to the cancellation policy as indicated below.

- Cancellation policy -

2 - 3 days before the day of travel: 30% of the total amount

1 day before the day of travel: 50% of the total amount

The day of travel: 100% of the total amount

Contact us!

Feel free to contact us at any time with any questions or requests.


44-12,Iwaobetsu, Kutchan-cho, 

Abuta-gun, Hokkaido, Japan

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© 2015 by HOKKAIDO BOUND Inc.